Refund policy

🛑REFUNDS AND EXCHANGES:
Due to the customization nature of our products, we do not issue refunds or exchanges on our items. Please ask any questions you have about our products prior to ordering.

🛑CANCELLATION POLICY:
Once an order is placed, we do not accept cancellations. We typically start processing your order immediately when placed. We are not able to guarantee changes to shipping addresses or monograms entered in incorrect order after the order is placed but will attempt to make changes if possible. If you contact us within 24 hours of your order we will consider canceling your order. Please let us know if you have any questions.

🤭MISTAKES:
We understand that mistakes happen, and if an error is made on our part, we will most definitely replace the original order with the correct information, monogram, initials, fabric, thread colors or fonts. However, we cannot be responsible for mistakes made on our client’s part. We are sorry if you didn’t read the description or understand something. If you are confused about anything in the descriptions, please reach out to us and we will walk you through. We will not replace or refund any orders that have been done with the information given to us by you. Please note that fabrics and thread colors do not always match. If you have any question about a thread color matching a specific fabric please reach out to us. We do our best to make sure that your product is perfect, however from time to time there may be some fabric imperfections. This only adds to the uniqueness of your product. In the event of contradicting information we will go with what is listed in the drop down list and not what is written in the field provided. It is the clients responsibility to ensure that we have all the correct information. We hope you understand and realize that we are running a business and cannot just give product away because the client ordered wrong in the first place. We will, however, be happy to offer a coupon code for you to purchase a new item with the correct information just reach out to us and we will send a code to you. If we do decide to replace your item,(and this is a case by case basis) we will only ship first class without tracking. This is more cost effective for us and we are doing you a favor by replacing your item so we will not pay extra for tracking. If we replace your item it will only be once that we will be willing to do this. Also, if we decide to replace your product it will be put into our production schedule after all other orders are completed.